Privacy Policy
Relevant legislation
This website has been designed to comply with the following legislation regarding the protection of personal data:
- Greek Law 3471/2006 (Government Gazette 133/A'/28.6.2006)
- European Directive 2009/136/EC
- Greek Law 4070/2012 (Government Gazette 82/10.4.2012)
- General Data Protection Regulation (GDPR) 2018
Who we are
Kastro Lilaias Hotel
Lilaia, Fokida, Greece
Phone: (+30) 22340 51320
Email:
Website: www.kastrolilaias.gr
We are committed to protecting your personal data. Any processing of personal information is carried out in accordance with applicable Greek and European data protection legislation. We do not disclose personal information to third parties unless required by law or necessary for the provision of our services.
Data collection
Comments and reviews
Users may submit comments, reviews and ratings through their account, in accordance with our Terms of Use. All submissions are reviewed before publication to prevent offensive or inappropriate content.
If you submit a review:
- it may be published on our website;
- it may also appear on our social media channels, newsletters or promotional material.
Reviews are displayed only with the username (pseudonym) provided during registration and never with your personal information.
Personal data we collect
Depending on the services you use, we may collect the following information:
- First name and last name
- Email address
- Telephone number
- Home address
- Payment information required to complete reservations
- Arrival and departure dates
- Room preferences and special requests
- Marketing preferences when participating in surveys or promotional activities
Your rights
Data portability
If you have an account on this website or have submitted comments, you may request a copy of the personal data we hold about you, including any information you have provided.
Requests can be submitted by email to
Right to erasure
You may also request the deletion of your personal data. This does not include information that we are legally required to retain for administrative, legal or security purposes.
To request deletion of your data, please contact us at
Purposes of processing
Reservations
We use your personal data to complete and manage your online reservation.
Customer service
Personal data is used to provide customer support and respond to enquiries.
Customer reviews
After your stay, we may invite you to leave a review. If you choose to submit one, it may be published on our website to help future guests.
Marketing
Where permitted by law, we may send newsletters and promotional communications. Every marketing email includes an unsubscribe option.
Other communications
We may contact you by email, telephone or text message in order to:
- respond to your enquiries;
- remind you about an unfinished reservation;
- request feedback regarding your stay or your experience with our website.
Analytics, improvements and research
We use personal data for research and analytical purposes in order to improve our services, enhance user experience and optimize the quality of our website. Research results are processed anonymously and may be shared in aggregated form.
Security and fraud prevention
Personal information may be used to prevent fraud, investigate suspicious activity, verify user identity and protect the security of our services. Where required by law, information may be shared with competent authorities.
Legal compliance
We may process personal data when necessary to comply with legal obligations, regulatory requirements or lawful requests from public authorities.
Data sharing
Third-party service providers
We work with trusted third-party service providers who process personal data solely on our behalf. These services include reservation management, payment processing, marketing communications and website analytics.
All providers are contractually bound to protect your personal information and may not use it for any purpose other than providing services to our business.
Competent authorities
Personal data may be disclosed to law enforcement agencies or public authorities whenever required by applicable legislation or when necessary to prevent fraud, investigate criminal activity or protect our legal rights.
Media
If you upload images to our website, we recommend removing embedded location information (EXIF GPS). Visitors may be able to download and extract location data from uploaded images.
Contact forms
When you contact us through a contact form or by email, we collect only the information necessary to respond to your enquiry.
Information submitted through our contact forms is transmitted securely via SMTP using encrypted connections (TLS/SSL) and is not stored on the website longer than necessary.
Website analytics
Like most websites, we use Google Analytics to understand how visitors interact with our website. This information helps us improve performance and user experience.
Google Analytics may collect anonymous information such as:
- Number of visitors
- Pages visited
- Visit duration
- Browser and device type
- General geographic location
This information does not personally identify visitors.
Learn more: Google Analytics Privacy
Cookies
Our website uses cookies to improve functionality and provide a better browsing experience.
What are cookies?
Cookies are small text files stored on your computer or mobile device that allow the website to remember your preferences and settings.
How we use cookies
Cookies may be used to remember:
- Your language and display preferences.
- Your cookie consent preferences.
- Anonymous website usage statistics.
You can delete or block cookies at any time through your browser settings. Please note that disabling cookies may affect certain website features.
Additional cookies
Certain pages or services may use additional cookies. Where applicable, detailed information and consent options will be provided.
Managing cookies
You can manage or delete cookies through your browser settings. More information is available at aboutcookies.org.
Links to other websites
Our website may contain links to external websites. We are not responsible for the content, availability or privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Social media
Our website may include social media sharing features. Any information shared through these services is subject to the privacy policies of the respective social media platforms.
Changes to this privacy policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Privacy Policy.
Limitation of liability
While every effort is made to ensure the accuracy of the information published on this website, Kastro Lilaias Hotel accepts no liability for technical issues, data transmission errors, interruptions, viruses or the content of third-party websites accessible through external links.
